I am NOT a patient "waiter". Today was "furnace check" day and we were told it would be in the "late AM". So I stayed home from the gym and errands to wait. And wait. And WAIT. At 2 minutes past noon, I called.
Well, no, it would be "sometime today". "Could you be a little more specific?", I asked. "No", she said. "We have no idea how long each call will take." Now I can actually understand that....BUT....."Could you possibly estimate by the number of calls if it might be earlier or later?"
Well....suffice it to say, I waited most of the afternoon too. Now, you will be relieved to know that I did not take it out on the nice young man who is on his hands and knees examining my furnace. But really, why is it always like this?
I worked in health care.....eons ago when nurses actually bathed patients and made beds. Sometimes I had to estimate when I might be back to rub Mr. Jones' back. If I had 6 patients, I could estimate that it would be at the beginning, middle or end of my work. Why is this so hard to do on service calls?
Tuesday, October 6, 2009
Posted by pam peters at 3:00 PM